SEF-AUX7001 - Effective Writing for Automotive Service Documentation

Course Description

This course is for the service technician and advisor who wants to produce a well-written repair order. Participants will learn how to professionally tell a story that includes the beginning, middle, and end. Participants will learn how to use techniques that will enhance their writing to tell a clear, concise, and detailed story that effectively conveys the 3C’s (complaint, cause, and correction).

Course Outline

1. Overview of course content

2. Examine writing samples from current automotive technicians

3. Graphing stories

4. Elements of a story

5. Wordsmithing

6. Sentence structure.

7. Descriptor words

8. Perception and common sense

9. Exercises

Learner Outcomes

By the end of this class, you will understand:

The importance of writing a high-quality repair order
How to evaluate repair orders for details that convey an efficient narrative of a complaint, cause, and correction
How to create a repair order that effectively captures the beginning, middle, and end of a story
How to utilize wordsmithing, sentence structure, and descriptor words to write a detailed story