SEF-BUS7000 - Legendary Service

Course Description

Every company knows how impactful excellent customer service can be. Still, only some have a proven plan to build a service-oriented culture that will make a lasting and positive impression on the people they serve. 
When service employees lack development and are not empowered with a service mindset, an organization creates a culture where employees do not support each other in reaching their goals. In turn, customers do not receive service as they should and often experience dissatisfaction with the service employee and the company.
Creating a memorable customer experience gives your organization a significant competitive advantage, which is crucial for distinguishing your organization’s brand.
 

Course Outline

1. Define an individual personal service vision
2. Learn how to identify the difference between a customers’ wants, and/or what they think their needs are
3. Learn to get the self confidence to resolve customer issues
4. Satify the customer to turn them into a repeat and loyalty customer
5. Plan for improved service delivery
6. Enhanced collaboration, innovation, and productivity
7. Learn to reduced cost of sales

Learner Outcomes