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Course Description

This course will provide participants with a basic understanding of Employee Relations and how it is integrated in the HR function for the organization. Participants will review laws prohibiting discrimination, how to identify barriers to performance management, how to maintain professional neutrality and identify and understand the changing role of the HR Professional to partner with internal clients in order to make the organization successful in meeting the competitive demands. Participants will be encouraged to develop their strategic technical and problem solving skills as well as develop strategies that are necessary to link the HR/ER program with the organization’s mission, vision, culture and business objective.

Course Outline

  1. Employee Relations (ER) Function
    • Definition of ER Roles and Responsibilities
    • ER Defined by SHRM
    • A Global Perspective
    • Effective Communication
    • The ER Professional as a Partner v. a Judge
    • Understanding Company’s culture, mission, CEO expectations
  2. Legal Aspects of Employee Relations
    • Poor Hiring Decisions (Employment Law Review)
    • Discrimination Claims
    • Employment-at-will
    • Prevention Strategies
  3. Handling Complaints
    • Advising the Supervisor
    • Advising the Employee
    • Facilitating a Hearing
    • What in The policy?
    • Legal implications
  4. Program Assessment
    • What's working?
    • What’s not working?
    • What needs fine-tuning?
    • Issues for Development (Strategic Planning)

Learner Outcomes

Upon successful completion of this course, the student will be able to:

  • Understand role of ER professional
  • Review Employment Laws
  • Understand the liability/impact in avoiding employee complaints
  • Conduct a complaint hearing
  • Understand and identify barriers that cause poor performance management
  • Identify best practices for performance management
  • Differentiate between HR’s policing role & HR’s partnering role

Instructors

  • Todd Swartz

Applies Towards the Following Certificates

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Enroll Now - Select a section to enroll in

Section Title
Human Resources - Employee Relations
FIS ID
365902
Section Schedule
Oct 05, 2026 to Oct 21, 2026
Type
Online, Synchronous
Days
M, W
Time
6:00PM to 9:00PM
Dates
Oct 05, 2026 to Oct 07, 2026
Type
Online, Synchronous
Days
W, M
Time
6:00PM to 9:00PM
Dates
Oct 14, 2026 to Oct 21, 2026
Schedule and Location
View Details
Contact Hours
15.0
Location
  • Central Campus / CPCC
Delivery Options
CLASS  
Course Fee(s)
Reg fee 0-24 hours non-credit $70.00
Additional Fee(s)
TECH Fee $5.00 Mandatory
CEUs
1.5 CEUs
Drop Request Deadline
Transfer Request Deadline
Instructors
  • Todd Swartz

Section Notes

This is a virtual (MS Teams) class scheduled as follows: Mondays & Wednesdays 10/5-10/21
Class will NOT meet 10/12

Please be sure to provide your email when registering as that is how we will contact you to provide the class access link and instructions/updates.
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