CJC-PSX8992 - De-Escalation and Conflict
Course Description
Upon completion of this 8-hour course, attendees will have acquired additional skills and knowledge to enhance their de-escalation techniques, and will be taught options on handling calls for service that involved Subjects/Victims dealing with psychological and drug disorders. This will give all in attendance a broad perspective on the various tools needed to be an effective crisis negotiator. This will be done through lecture and discussions, as well as classroom exercises. There will be handouts as part of this curriculum. Attendees will also betaught how to conduct peer to peer talks with co-workers who may be dealing with PTSD or work related stress.
Course Outline
Upon completion of this 8-hour course, attendees will have acquired additional skills and knowledge to enhance their de-escalation techniques, and will be taught options on handling calls for service that involved Subjects/Victims dealing with psychological and drug disorders. This will give all in attendance a broad perspective on the various tools needed to be an effective crisis negotiator. This will be done through lecture and discussions, as well as classroom exercises. There will be handouts as part of this curriculum. Attendees will also betaught how to conduct peer to peer talks with co-workers who may be dealing with PTSD or work related stress.Learner Outcomes
• What is the Pre Suasion Principles
• What is the Azar-Dickens Police Assessment Matrix
• Behavioral Influence Stairway Model
• What is De-escalation
• Critical concept De-escalation
• Common assumptions about Mental Health Issues
• Suicide by cop indicators
• Critical Concept / Public & Agency Pressures
• Main components of de-escalation
• Response-ability zones
• Officer thought considerations
• Crisis communication
• Identifiers that your communication is not working