CTS-ITS7511 - IT Support Technician
Course Description
This comprehensive IT Support Technician training course is designed to equip learners with essential IT skills and knowledge required for a successful career in IT support. Based on the CompTIA Tech+ and CompTIA A+ certifications, this course covers core technologies from security to networking to virtualization and more. In this class, you will learn how to troubleshoot, problem-solve, and understand a wide variety of issues ranging from networking and operating systems to mobile devices and security. The latest version of this certification emphasizes the technologies and skills IT pros need to support a hybrid workforce.
Whether you are just starting your IT career or looking to strengthen your skills, this course provides a solid foundation to begin as an IT Support Technician and build a pathway for future growth in the field.
Course Outline
Tech+:
- Technology Basics
- Data and Privacy
- Internet Technologies
- Networking
- Application and Software
- Operating Systems
- The Future of Tech
A+ Core 1:
- Troubleshooting
- Motherboards and CPUs
- Computer Power supplies
- Memory
- Computer expansion
- Physical storage
- Input-Output devices
- Printers and multifunction print devices
- Network basics
- Network cables and connectors
- Network protocols
- Wireless networking
- Virtualization and cloud computing
- Mobile devices
A+ Core 2:
- Configuring Windows
- Managing Windows
- Identifying OS Types and Features
- Supporting Windows
- Managing Windows Networking
- Managing Linux and MacOS
- Configuring SOHO Network Security
- Managing Security Settings
- Supporting Mobile Software
- Using Support and Scripting Tools
- Implementing Operational Procedures
Learner Outcomes
Tech+:
- Understand and manage IT infrastructure and computing concepts.
- Troubleshoot and resolve common hardware and software issues.
- Recognize and address basic cybersecurity threats.
- Grasp emerging technologies like AI and IoT.
A+ Core 1:
- Hardware: Understand and be able to identify, install, configure, and troubleshoot hardware components of a computer system. This includes knowledge of CPUs, motherboards, RAM, storage devices, power supplies, and peripherals.
- Software: Have a working knowledge of different operating systems (Windows, macOS, Linux, and mobile OS), installation, configuration, and troubleshooting of operating systems, as well as software applications and utilities.
- Networking: Comprehend basic networking concepts, including various network types (wired and wireless), network protocols, IP addressing, and network troubleshooting. Understand how to set up and configure basic network connections.
- Security: Gain an awareness of security best practices, including recognizing and mitigating security threats, implementing security measures, and understanding the importance of data security and privacy.
A+ Core 2:
- Operating Systems: Understand and be able to work with various operating systems, including Windows, macOS, Linux, iOS, and Android. This includes installing, configuring, and troubleshooting operating systems, as well as managing system updates and drivers.
- Security: Learn about security principles, threat detection, and best practices for securing computer systems and networks. Topics include encryption, malware detection and removal, access controls, and incident response.
- Software Troubleshooting: Develop skills in diagnosing and troubleshooting software-related issues. This involves troubleshooting application errors, system crashes, and issues related to user accounts and permissions.
- Operational Procedures: Gain knowledge of best practices for IT professionals, including communication and professionalism, safety and environmental procedures, and how to follow proper documentation and change management processes.
Notes
Target Audience:
This course is designed for individuals seeking a solid entry point into the information technology (IT) field. It is ideal for:
- Career changers looking to transition into IT from non-technical fields and build foundational technical skills.
- Recent high school graduates or adult learners exploring a first step toward a career in technology.
- Entry-level employees in help desk, technical support, or customer service roles who want to formalize their skills and advance their careers.
- Aspiring IT professionals preparing for industry-recognized credentials, like the CompTIA A+ certification, to improve their employability in entry-level roles.
- Small business staff or entrepreneurs who manage basic tech support functions and want to increase their knowledge to support day-to-day operations.
- Job seekers interested in positions such as IT Support Technician, Help Desk Specialist, Technical Support Representative, or Computer Support Specialist—roles that are consistently in demand across multiple industries.
- Individuals planning to pursue further IT training in areas such as networking, cybersecurity, or systems administration, for which A+ provides a critical foundation.
Occupational Outlook:
According to the U.S. Bureau of Labor Statistics, employment of computer support specialists is projected to grow 5 percent from 2022 to 2032, faster than the average for all occupations. The median annual wage for computer user support specialists was $57,890 in May 2022.
Entry requirements vary for computer support specialists. Network support specialists typically need an associate’s degree, and user support specialists typically need to complete some college courses. However, candidates may qualify with a high school diploma plus relevant information technology (IT) certifications.
Industry Certification:
Prepares you for CompTIA Tech+ and the CompTIA A+ Certification exam through Pearson VUE, for CompTIA A+ Core 1 (220-1201) and CompTIA A+ Core 2 (220-1202). Vouchers can be purchased at a discounted price after successful completion of the class.
Information Technology Continuing Education Certificate:
A Certificate of Completion will be awarded to participants who successfully meet the following criteria:
- Achieve a minimum of 80% overall attendance, with the understanding that documented, meaningful progress in CompTIA CertMaster may be considered as an equivalent substitute for limited absences, at the instructor’s discretion.
- Actively participate in class discussions, group work, and problem-solving activities.
- Complete all required hands-on labs, practice exercises, and course projects to an acceptable standard.
- Demonstrate consistent progress in CompTIA CertMaster to support skill development and course mastery.
Method of Instruction:
This course follows a blended learning model, combining instructor-led lectures, demonstrations, interactive discussions, hands-on exercises, and collaborative problem-solving. To support a wide range of learning needs, the course integrates CompTIA CertMaster tools, which provide adaptive, self-paced learning paths designed to help students catch up, accelerate progress, and prepare for relevant industry certifications.
To maximize success, students are strongly encouraged to dedicate a minimum of 6 hours per week to self-guided study and practice using the online learning platform, in addition to scheduled class time.
Evaluation:
Student progress and performance will be evaluated through a combination of:
- Active participation in class discussions, group activities, and problem-solving exercises.
- Completion of hands-on skill practices during class sessions and as independent work.
- Engagement with CompTIA CertMaster training modules, with regular checkpoints to monitor progress.
- Periodic assessments or quizzes to reinforce learning objectives and measure competency.
Prerequisites
Knowledge:
Basic computer skills, participants must have basic computer knowledge including typing, windows filing, internet browsing, downloading, working in the cloud, and account creation.
Resources:
- Participants are required to have a laptop or desktop computer with a minimum 4GB ram, 256GB HD, Core i5. Recommended 8GB ram, 256GB SSD, Core i5.
- Access to reliable internet as well as a camera, a headset, and preferably dual monitors.
Materials:
This class requires CompTIA CertMaster Learn for Tech+, CompTIA A+ Core 1, and Core 2. Materials are not included in the tuition; details will be provided on the first day of class.
Recommendations
IMPORTANT: Make sure to have your network login, Microsoft Authenticator, and student email before the first day of class.
Testimonials
"I highly recommend this course to anyone interested in pursuing a career in IT. As someone brand new to the IT career field, I truly enjoyed how this course utilized in-person and online learning, especially the TestOut lab simulations, which were excellent. Mrs. Salter was also fantastic and extremely helpful in teaching the material in this course!"
— Luke Marshall (Fall 2024)