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Course Description

At the completion of this course, the participant will have gained the knowledge, confidence, and tools
to become a better communicator and the aspiration to implement these newly acquired skills into meaningful action, impact, and outcomes both professionally
and personally.
 

Course Outline

Bridging the gap between public safety, community, and family
Culture Diversity, understanding how the public safety culture impacts the
first responder professional and their loved ones
Emotional survival for first responders, A deep dive into first responder
work culture
Barriers to effective communication and strategies to overcome poor or
ineffective communication
Communication strategies with an emphasis on de-escalation and crisis
mitigation
Establishing and sustaining healthier relationships within the police culture,
and within the family structure
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Please call our Customer Service Center at 704.330.4223 or email at ContinuingEd@cpcc.edu for information on the next available section.
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