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Course Description

At the completion of this course, the participant will have gained the knowledge, confidence, and tools to become a better communicator and the aspiration to implement these newly acquired skills into meaningful action, impact, and outcomes both professionally and personally.

Course Outline

Bridging the gap between public safety, community, and family

Culture diversity, understanding how the public safety culture impacts the first responder professional and their loved ones. 

Emotional survival for first responders and a deep dive into first responder work culture.

Barriers to effective communication and strategies to overcome poor or ineffective communication

Communication strategies with an emphasis on de-escalation and crisis mitigation

Establishing and sustaining healthier relationships within the police culture and within the family structure.

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Please call our Customer Service Center at 704.330.4223 or email at ContinuingEd@cpcc.edu for information on the next available section.
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